1. Website Usage Terms

Welcome to NeutralPhase. By accessing and using our website (neutralphase.sbs), you accept and agree to be bound by the following terms and conditions. If you do not agree with any part of these terms, please do not use our website or services.

1.1 Website Access

We grant you a limited, non-exclusive, non-transferable license to access and make personal use of this website. This license does not include:

• Any resale or commercial use of this website or its contents
• Any collection and use of any product listings, descriptions, or prices
• Any derivative use of this website or its contents
• Any downloading or copying of account information for the benefit of another merchant
• Any use of data mining, robots, or similar data gathering and extraction tools

1.2 Account Registration

Some sections of this website may require registration. When registering for an account, you agree to provide accurate, current, and complete information about yourself as prompted by our registration process. You are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer. You accept responsibility for all activities that occur under your account.

1.3 Website Availability

While we make reasonable efforts to ensure that our website is available 24/7, we do not guarantee that the website will be available at all times. We may suspend, withdraw, discontinue, or change any part of our website without notice. We will not be liable if, for any reason, our website is unavailable at any time or for any period.

2. User Rights and Responsibilities

2.1 User Conduct

By using our website, you agree not to:

• Use the website in any way that breaches any applicable local, national, or international law or regulation
• Use the website in any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect
• Use the website to transmit, or procure the sending of, any unsolicited or unauthorized advertising or promotional material
• Impersonate or attempt to impersonate NeutralPhase, a NeutralPhase employee, another user, or any other person or entity
• Engage in any activity that could disable, overburden, damage, or impair the site or interfere with any other party's use of the website

2.2 User Content

Any content you post, upload, or submit to our website (including reviews, comments, and feedback) must:

• Be accurate and not misleading
• Not infringe any third party's intellectual property rights
• Not contain any material which is defamatory, obscene, offensive, hateful, or inflammatory
• Not promote sexually explicit material, violence, or discrimination
• Not violate the privacy or publicity rights of any third party

We reserve the right to remove any content that, in our judgment, does not comply with these content standards.

2.3 Service Bookings

When booking our styling services through the website:

• You must provide accurate and complete information about yourself and your styling needs
• You must attend scheduled appointments on time or provide at least 48 hours notice for cancellations
• You must treat our stylists and staff with respect and courtesy
• You must pay all fees associated with the services you book

3. Limitation of Liability

3.1 Website Information

The content on our website is provided for general information purposes only. While we make reasonable efforts to update the information on our site, we make no representations, warranties, or guarantees, whether express or implied, that the content on our site is accurate, complete, or up-to-date.

3.2 Service Results

While our stylists are trained professionals who aim to provide the highest quality of service, we cannot guarantee specific outcomes or results from our styling services. Personal styling is subjective, and results may vary based on individual preferences, body types, and other factors.

3.3 Liability Exclusions

To the fullest extent permitted by law, we exclude all liability for:

• Loss or damage arising from your use of, or inability to use, our website
• Loss or damage arising from any content posted on our website
• Loss or damage arising from the use of our styling services
• Indirect or consequential losses, including loss of profit, loss of business, business interruption, or loss of business opportunity

Nothing in these terms excludes or limits our liability for death or personal injury arising from our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law.

4. Website Rules and Etiquette

4.1 Respectful Communication

When interacting with our content, other users, or our team through comments, forums, or contact forms, you agree to communicate in a respectful and constructive manner. Any form of harassment, hate speech, or threatening behavior will not be tolerated and may result in the termination of your account.

4.2 Prohibited Activities

The following activities are strictly prohibited on our website:

• Attempting to gain unauthorized access to our website, the server on which our website is stored, or any server, computer, or database connected to our website
• Attacking our website via a denial-of-service attack or a distributed denial-of-service attack
• Using any automated system, including "robots," "spiders," or "offline readers," to access our website
• Taking any action that imposes an unreasonable or disproportionately large load on our infrastructure

Violation of this provision may constitute a criminal offense under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and cooperate with those authorities by disclosing your identity to them.

4.3 Third-Party Links

Our website may include links to third-party websites, plug-ins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements or content. We encourage you to read the privacy statement of every website you visit.

5. Intellectual Property

5.1 Website Content

The content on our website, including but not limited to text, graphics, logos, images, audio clips, digital downloads, data compilations, and software, is the property of NeutralPhase or our content suppliers and is protected by United Kingdom and international copyright laws.

5.2 Trademarks

The NeutralPhase name, logo, and all related names, logos, product and service names, designs, and slogans are trademarks of NeutralPhase or our affiliates. You must not use such marks without our prior written permission.

5.3 User Content License

When you post, upload, or submit content to our website, you grant us a non-exclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media.

5.4 Copyright Infringement

If you believe that any content on our website infringes upon your copyright, please notify us at [email protected] with the following information:

• A physical or electronic signature of the copyright owner or a person authorized to act on their behalf
• Identification of the copyrighted work claimed to have been infringed
• Identification of the material that is claimed to be infringing
• Your contact information, including your address, telephone number, and email
• A statement that you have a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law

6. Terms Modifications

6.1 Updates to Terms

We may revise these terms and conditions at any time by amending this page. Please check this page regularly to take notice of any changes we have made, as they are binding on you. Some of the provisions contained in these terms may also be superseded by provisions or notices published elsewhere on our website.

6.2 Notification of Changes

For material changes to these terms, we will make reasonable efforts to provide notice, such as by posting a prominent notice on our website or sending you an email notification. Your continued use of the website after such modifications will constitute your acknowledgment of the modified terms and agreement to abide and be bound by the modified terms.

6.3 Service Changes

We reserve the right to modify or discontinue, temporarily or permanently, the website or any service offered through the website with or without notice. We shall not be liable to you or to any third party for any modification, suspension, or discontinuance of the website or our services.

7. Governing Law and Jurisdiction

These terms and conditions, their subject matter and their formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.

8. Contact Us

If you have any questions about these Terms & Conditions, please contact us at:

NeutralPhase

9 Evie Circles

Karlmouth L40 4LA

United Kingdom

Email: [email protected]

Phone: +44 284 802 4895