1. Information We Collect

At NeutralPhase, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or use our styling services.

1.1 Personal Information

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, and postal address
• Account Information: Username, password, and account preferences
• Payment Information: Credit card details, billing address, and transaction history (note that payment processing is handled by secure third-party payment processors)
• Style Profile Information: Clothing sizes, style preferences, body measurements, and fashion interests
• Service Usage Information: Records of the styling services you've used, feedback provided, and session notes
• Communication Data: Contents of messages sent through our contact forms, emails, or other communication channels

1.2 Automatically Collected Information

When you visit our website, we automatically collect certain information about your device, including:

• Technical Data: IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system, and platform
• Usage Data: Pages visited, time spent on pages, page interaction information, and browsing patterns
• Device Information: Type of device used to access our website and unique device identifiers

2. How We Use Your Information

We use the information we collect for various purposes, including:

2.1 Service Provision

• To provide and maintain our styling services
• To personalize your experience based on your style preferences
• To process and complete your transactions
• To communicate with you about your appointments, services, or account

2.2 Business Operations

• To improve our website, services, and customer experience
• To analyze usage patterns and trends
• To develop new products, services, and features
• To protect against, identify, and prevent fraud and other illegal activities

2.3 Marketing and Communications

• To send promotional content, newsletters, and updates (with your consent)
• To conduct surveys and collect feedback
• To provide relevant content and advertisements

2.4 Legal Compliance

• To comply with applicable laws, regulations, and legal processes
• To enforce our terms and conditions and other agreements
• To protect our rights, privacy, safety, or property

3. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

3.1 Access and Correction

You have the right to access, review, and update the personal information we hold about you. You can request a copy of your personal data by contacting us at [email protected].

3.2 Data Portability

Where technically feasible, you may request to receive your personal information in a structured, commonly used, and machine-readable format, or to have it transferred to another service provider.

3.3 Deletion

You may request the deletion of your personal information in certain circumstances, such as when the information is no longer necessary for the purposes for which it was collected.

3.4 Objection and Restriction

You have the right to object to or request restriction of processing of your personal information under certain conditions.

3.5 Withdrawal of Consent

Where we rely on your consent to process your personal information, you have the right to withdraw that consent at any time. This does not affect the lawfulness of processing based on your consent before its withdrawal.

3.6 Marketing Preferences

You can opt out of receiving marketing communications from us by using the unsubscribe link in our emails, updating your preferences in your account settings, or contacting us directly.

4. Cookie Policy

4.1 What Are Cookies

Cookies are small text files that are placed on your device when you visit a website. They are widely used to make websites work more efficiently and provide information to the website owners.

4.2 Types of Cookies We Use

• Essential Cookies: These cookies are necessary for the website to function properly and cannot be switched off in our systems.
• Performance Cookies: These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site.
• Functionality Cookies: These cookies enable the website to provide enhanced functionality and personalization.
• Targeting/Advertising Cookies: These cookies may be set through our site by our advertising partners to build a profile of your interests and show you relevant advertisements on other sites.

4.3 Managing Cookies

Most web browsers allow some control of cookies through browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.aboutcookies.org or www.allaboutcookies.org.

4.4 Cookie Consent

When you first visit our website, you will be presented with a cookie banner that allows you to accept or decline non-essential cookies. You can change your preferences at any time by clicking on the "Cookie Settings" link in the footer of our website.

5. Contact Information

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

NeutralPhase

9 Evie Circles

Karlmouth L40 4LA

United Kingdom

Email: [email protected]

Phone: +44 284 802 4895

For data protection inquiries specifically, you can contact our Data Protection Officer at [email protected].

If you are located in the European Economic Area and believe that we have not adequately addressed your data privacy concerns, you have the right to lodge a complaint with your local data protection authority.